What data do we collect
While using Twickd, we may ask you to provide us with certain personal information that can be used to contact or identify you. These data include, but are not limited to:
- Email address
- Device identifier
We are committed to limit third-party data collection (for example analytics that we do in-house instead of using a third-party provider), so you can safely browse Twickd without worrying about third-party companies being able to identify you.
Why do we collect information
We generally process your information when we need to fulfill a contractual obligation, or where we or someone we work with needs to use your personal information for a reason related to their business. European law calls these reasons "legitimate interests." These includes:
- Preventing risk and fraud
- Answering questions or providing other types of support
- Providing and improving our products and services
- Providing reports and analytics
- Testing out features or additional services
- Assisting with marketing, advertising, or other communications
We only process your personal information for these "legitimate interests" after considering the potential risks for your privacy.
Who has access to your informations
When purchasing a product or service distributed using Twickd, the seller of the product or service you purchased has access to some of your personal information. We apply the concept of "Privacy by design" so only information that is necessary for the product or service to work, or for legal reasons, is transferred to the seller. When we send your personal information to the seller, we do so by following European law.
Your rights over your informations
We believe you should be able to access and control your personal information no matter where you live. Depending on how you use Twickd, you may have the right to request the erasure of the data we collected about you. This request can be made, free of charge, at any time directly from within your account. If you can not access your account for any reason you can request the erasure by emailing us at service [at] twickd.com with the same email address as the one associated with the data you want to remove. If you send us a request relating to your personal information, we have to make sure that it is you before we can respond. To do so, we may ask to see documentation verifying your identity, which we will discard after verification. If you fail to provide us with the documentation we will automatically reject your request.
Please note that after validation of your identity, the process of erasing your data might take a couple of days.
Some information, including some purchase history, can not, however, be erased. Due to some legal reasons and obligations, we have to keep a record of all transactions.
We do not respond to Do Not Track signals, as there is no common understanding around this concept.
To operate our business, we may send your personal information outside of your state, province, or country of residence, including the United States of America. This data may be subject to the laws of the countries where we send it. When we send your information across borders, we take steps to protect your information, and we try to only send your information to countries with strong data protection laws.
Transfers outside of Europe and Switzerland
When we send your personal information outside of Europe, we do so following European law.
If you are in Europe or Switzerland, when we send your personal information to Canada it is protected under Canadian law, which the European Commission has found will adequately protect your information. If we then send this personal information outside of Canada, this information is protected by contractual commitments that are comparable to those provided in Regulation (EU) 2019/1150 of the European Parliament and of the Council of 20 June 2019.
Finally, while we do what we can to protect your information, we may at times be legally required to disclose your personal information (for example, if we receive a valid court order).
How to reach us
If you would like to ask about, make a request relating to, or complain about how we process your personal information, you can contact us by email at service [at] twickd.com