Registration
You have experience an issue while registering or you do not know if your account is fully registered
Assistance
User Support
The most frequently asked questions to our support hotline by users regarding how to use Twickd and/or how to manage your account.
We regularly update and add new answers so that they are always up to date.
Information: Click on the question to display the answer
Account management
Login
You have trouble logging in to your account
Account removal
You want to remove your account and all of its data from Twickd (i.e: right to erasure, ...)
Device management
Device linking
You are having a hard time linking your device, or it returns an error when you try to link it
Purchase management
Purchase error
You experience issues when trying to pay for a package or after paying for a package
Download issue
Having trouble downloading a purchased package
Refund
Your purchase does not suit you and you would like to be refunded
Customer support
The creator has yet to reply to your support request or you received an inappropriate answer
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